Automotive Services Secret Shopper – 360 Relay
Every interaction matters. At 360 Relay, our Automotive Services Secret Shopper Program gives you the insights you need to improve service quality, increase customer trust, and drive repeat business. Whether you’re managing a dealership, service center, or repair shop, our mystery shopping solutions are designed to uncover opportunities that impact your bottom line.
The 360 Relay team has been incredibly helpful, responsive, and willing to go the extra mile to ensure our secret diner program runs smoothly. The insights and detailed reports they provide have been valuable in helping us maintain and enhance our guest experience. We appreciate their partnership and recommend their services to any business looking for a reliable and dedicated mystery shopping or dining provider
At Aroma Joe’s we are not only passionate about our Coffee, but we believe in positively impacting people through excellent customer service. 360 Relay provides us with additional insight to help us ensure each store is optimizing the customer experience. Working with 360 Relay continues to be a great partnership as they are equally as passionate about their brand and providing amazing customer service.
For the past few years, we have developed a great partnership with 360 Relay and their dedication to our company is evident in all aspects of their website and communication. We appreciate their attention to detail and creative approach to making sure we have the best systems and processes in place! This company has been pivotal in helping us better our member retention and being able to gather data for our company to succeed!
Why Choose Our Automotive Mystery Shopper Program?
Accurate Service Evaluation
Our trained secret shoppers visit your location to evaluate wait times, professionalism, upselling practices, and overall customer experience.
Actionable Insights
Receive clear reports that highlight strengths and weaknesses—helping your team deliver consistent, exceptional service.
Tailored for Auto Dealerships & Service Centers
From oil changes to full repairs, our secret shopper for auto dealerships program ensures your team meets industry standards and customer expectations.
Affordable & Scalable
Programs start at competitive rates—making it easy for businesses of all sizes to invest in quality improvement.
How It Works
1. Plan – We design a custom mystery shopping program around your goals.
2. Shop – A secret shopper evaluates your location like a real customer.
3. Report – You receive detailed, actionable insights to boost performance.
4. Improve – Implement changes and watch your customer satisfaction soar.
Perfect For:
- Auto dealerships seeking a competitive edge
- Service centers aiming to boost customer retention
- Repair shops looking to improve staff performance
- Automotive businesses focused on customer experience audits
Local & Nationwide Coverage
Whether you need automotive secret shoppers near you or across multiple locations, 360 Relay delivers. Our network covers dealerships, service shops, and repair facilities across the country.
Start Improving Today
Don’t leave customer experience to chance. With 360 Relay’s Automotive Secret Shopper Program, you gain the clarity needed to deliver the best service—every time.
Or Call 888-726-1360