Get in touch with us to learn more about services to manage your brand and customer experience, and how we can partner with you to take your customer satisfaction and brand reputation to the next level. Services include:
- On site mystery shopping
- Web/digital evaluations
- Phone evaluations
- Online reputation management
- Field audits
- Customer survey programs
- Much more!
Looking to join our network of nationwide mystery shoppers? Check out information and register on our Shopper Zone.
Our Joe Muggs and Yogurt Mountain brands have been partnered with 360 Relay for over a decade now, providing us with consistent and timely feedback from the public on the operations and marketing execution within our stores nationwide. We rely on our partners at 360 Relay to help us capture genuine customer experiences within our stores and they provide us with flexible and energetic support.
Their robust reporting gives us qualitative insight into the overall performance of our stores from multiple perspectives: cleanliness of our stores, friendliness of our associates, freshness of our products, and many more. We value our relationship with 360 Relay which allows our teams at the Joe Muggs and Yogurt Mountain corporate offices to maximize our support to our field teams across the country.