News & Insights
Industry News, Trends and our Latest Thinking.
The Cost of NOT Having a Mystery Shopper Program
You’re probably familiar with the obvious benefits of having a mystery shopper program. Objectives like driving customer service and winning more customers are reasons why monitoring and measuring sales and operations is critical to your business. Driving business requires getting customers and keeping them happy; But…
Learn MoreBrowse Categories
Our Latest Thinking
The Cost of NOT Having a Mystery Shopper Program
Colorado State University Global Campus Drives Student Satisfaction with Mystery Shopping
Spencers TV & Appliance Drives Customer Service with Mystery Shopping
Client Resources
Transforming Mystery Shop Report Reviews with AI
How AI Is Transforming Mystery Shop Report Reviews In today’s fast-moving retail world, businesses are constantly looking for smarter ways to improve operations and create better customer experiences. One powerful innovation leading this change is Artificial Intelligence (AI). When applied to mystery shop report reviews, AI…
Learn MoreCreative Shop Types to Capture Data and Improve Operations
Modern Mystery Shops: Targeted Insights for Smarter Business Decisions Mystery shops are one of the most effective ways to gather actionable feedback about your business. By using a carefully designed set of questions, you can capture the insights you need to make informed decisions about your…
Learn More