News & Insights
Industry News, Trends and our Latest Thinking.
Spotlight: Fitness Facility Mystery Shops
When I first began my career in the mystery shop industry over 15 years ago, almost one hundred percent of our portfolio of clients fell into the hospitality segment. As our business has grown, we have expanded into many other industries including but not limited to,…
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Our Latest Thinking
Spotlight: Fitness Facility Mystery Shops
The Cost of NOT Having a Mystery Shopper Program
Spencers TV & Appliance Drives Customer Service with Mystery Shopping
Client Resources
Dashboard Feature Spotlight: Editing Rights
Many of our clients don’t take full advantage of all the features and benefits housed in our reporting dashboard. So far, we’ve covered a variety of them already in previous blog posts, such as: Four Services, Four Unique Perspectives, One Online Dashboard Leveraging the Missed Report…
Learn MoreMystery Shop Report Best Practices
One of the most important aspects of setting up a successful mystery shop program is to ensure that the shop form you are using is properly constructed and that the mystery shops completed using the template you have put in place provide the value and data…
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