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Across Industries

Take a 360 View of Your Industry

Take a first-hand look at what your customers want with the 360 Relay Mystery Shopping program and services. With expertise and experience across a diverse range of industries, we can help you with actionable research and data to make aligned and informed decisions to deliver better strategic outcomes.


With over 15 years in the restaurant business, we know what it takes to serve up amazing customer experiences. From fast food franchises to gourmet dining, our mystery shopper programs are specifically catered to help you strengthen and grow your business.

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Mystery Shopping for Retail


With the 360 Relay Mystery Shopping program, you get the big picture, as well as the individual specifics from each market area, by store, and even down to each employee. Find out how you can improve your sales through a better customer experience.

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Mystery Shopping for Entertainment


In the entertainment industry, customers are looking to be wowed. Driving customers through the door and delivering an exceptional experience are essential to keep them coming back.

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Mystery Shopping for Services


If you are in the service field, you know that a brand that consistently delivers extraordinary customer service is the band that earns credibility, trust and wins brand loyalty. With the 360 Relay Mystery Shopper program you get a 360-perspective of your customer experience to give you that competitive edge.

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Mystery Shopping for Higher Education

Higher Education

With competition in higher education at an all-time high and your prospective students inundated at all touch points, how can you stand out from the crowd?

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We partnered with 360 Relay several years ago and we are very satisfied with the service they provide.  They do not have a “one-size-fits-all” mentality when it comes to their business.  The “Team” attitude at 360 Relay allows for a more comprehensive Shopper Report, providing pertinent feedback and a very clear snapshot of the guest experience at all of our various concepts.

360 Relay helps us to grow and improve as a company.  We look forward to working with them for many years to come.          -Director of Operations