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News & Insights

News & Insights

Industry News, Trends and our Latest Thinking.

Our Latest Thinking

The Cost of NOT Having a Mystery Shopper Program

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Spencers TV & Appliance Drives Customer Service with Mystery Shopping

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Client Resources

3 Things to Consider When Choosing a Mystery Shopping Company

You may have heard plenty about the benefits of mystery shopping to bolster your marketing research, but with all the different options out there, it may be a challenge to narrow down which of the legitimate mystery shopping companies out there is the right match for…

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Mystery Shop Fulfillment Strategies We Use

If you have read our previous blog post, you should have some understanding of all the factors that affect execution, so I’d like to talk about the strategies that we implement internally to maximize fulfillment. For context, about 65-70% of shops typically get picked up organically…

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Downloads

NEW GUIDE: Improve Training with a Mystery Shopping Program

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FREE DOWNLOAD: 360 Intel’s Industry Benchmark Report for 2018

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Spencers TV & Appliance Drives Customer Service with Mystery Shopping

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Download the full Spencers TV Success Story now!