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News & Insights

News & Insights

Industry News, Trends and our Latest Thinking.

Our Latest Thinking

The Cost of NOT Having a Mystery Shopper Program

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Spencers TV & Appliance Drives Customer Service with Mystery Shopping

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Client Resources

Mystery Shop Form Creation

One of the most important parts of the onboarding process and getting your mystery shop program started is determining the question set you want to use on your shop form. During this process, we do share sample templates with you so that you can get an…

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Dashboard Feature Spotlight: Editing Rights

Many of our clients don’t take full advantage of all the features and benefits housed in our reporting dashboard. So far, we’ve covered a variety of them already in previous blog posts, such as: Four Services, Four Unique Perspectives, One Online Dashboard Leveraging the Missed Report…

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Downloads

Spencers TV & Appliance Drives Customer Service with Mystery Shopping

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Colorado State University Global Campus Drives Student Satisfaction with Mystery Shopping

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FREE GUIDE: 5 Ways a Mystery Shopper Program Improves the Guest Experience

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Download this new guide today to be on your way to a better guest experience.