News & Insights
Industry News, Trends and our Latest Thinking.
Beware of Mystery Shop Scams!
Fraud and scams have always been common in the mystery shop industry and the people responsible for these cons are getting more sophisticated and advanced with their deception tactics. We have recently been made aware of a new scam attempt using our company name and we…
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Our Latest Thinking
Beware of Mystery Shop Scams!
The Cost of NOT Having a Mystery Shopper Program
Spencers TV & Appliance Drives Customer Service with Mystery Shopping
Client Resources
Mystery Shop Form Creation
One of the most important parts of the onboarding process and getting your mystery shop program started is determining the question set you want to use on your shop form. During this process, we do share sample templates with you so that you can get an…
Learn MoreDashboard Feature Spotlight: Editing Rights
Many of our clients don’t take full advantage of all the features and benefits housed in our reporting dashboard. So far, we’ve covered a variety of them already in previous blog posts, such as: Four Services, Four Unique Perspectives, One Online Dashboard Leveraging the Missed Report…
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