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News & Insights

News & Insights

Industry News, Trends and our Latest Thinking.

Our Latest Thinking

The Cost of NOT Having a Mystery Shopper Program

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Spencers TV & Appliance Drives Customer Service with Mystery Shopping

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Client Resources

Client Onboarding: What to Expect

Whether you are switching from another provider or starting up a mystery shopping program for the first time, we will guide you through the process to ensure that every detail is customized to your needs at the outset. The first step is a discovery call with…

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How To Create Action with Mystery Shops

A good mystery shop report will provide you with a lot of information. It can give details about the cleanliness and atmosphere of your store, the level of customer service, the overall quality of your product, and many other items. However, the information alone will not…

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Downloads

FREE GUIDE: 5 Ways a Mystery Shopper Program Improves the Guest Experience

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Mystery Shopper Program Overview

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FREE GUIDE: Why Your Mystery Shopping Program is Falling Short

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Download this guide today to know how to select a mystery shop company.