News & Insights
Industry News, Trends and our Latest Thinking.
Spotlight: Banking and Financial Institution Shops
When someone hears the term mystery shopping, their thoughts will most often default to hospitality or retail as those are the two primary industries that utilize mystery shopping. At 360 Relay, we pride ourselves on having a vast portfolio of clients that operate within a variety…
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Our Latest Thinking
Spotlight: Banking and Financial Institution Shops
The Cost of NOT Having a Mystery Shopper Program
Spencers TV & Appliance Drives Customer Service with Mystery Shopping
Client Resources
Dashboard Feature Spotlight: Editing Rights
Many of our clients don’t take full advantage of all the features and benefits housed in our reporting dashboard. So far, we’ve covered a variety of them already in previous blog posts, such as: Four Services, Four Unique Perspectives, One Online Dashboard Leveraging the Missed Report…
Learn MoreMystery Shop Report Best Practices
One of the most important aspects of setting up a successful mystery shop program is to ensure that the shop form you are using is properly constructed and that the mystery shops completed using the template you have put in place provide the value and data…
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