Commonly Asked Scheduling Questions – 360 Relay Shopper Support
At 360 Relay, our dedicated Shopper Help Desk is available seven days a week to provide timely and accurate responses to all scheduling inquiries. We understand that sometimes shoppers have questions outside of business hours, so we’ve compiled answers to some of the most frequently asked scheduling questions.
Q: How do I reschedule my shop?
A: Depending on the shop, you can reschedule once or twice through the system. More than two reschedules aren’t allowed, as we need to monitor rescheduling patterns.
To reschedule:
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Open your assigned shops on the iSS app or through the iSS website.
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Click the Reschedule button.
If you don’t see the reschedule option, it means you’ve reached the reschedule limit. In that case, contact your scheduler directly, call the Shopper Help Line, or email the Shopper Help Desk (shopper help desk) for assistance.
Q: Why am I unable to schedule a particular shop?
A: Several factors may affect your ability to schedule:
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Self-Assignment Limits: Your shopper status (badges, points, reliability) may limit the number of shops you can self-assign.
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Shop Rotation Rules: Certain locations require specific intervals between visits.
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Demographic Requirements: Some shops have age, car ownership, or other demographic criteria. Make sure your profile is up-to-date.
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Advance Scheduling: Most shops can be scheduled up to 7 days in advance.
Q: Why aren’t I eligible for this shop?
A: Eligibility depends on shop-specific rotations and demographic requirements:
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Rotation Rules: You may not be able to visit the same location within a set period (e.g., 90 days).
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Demographics: Some shops require certain age ranges or ownership of specific items.
Keeping your demographic profile complete ensures the system can correctly match you to eligible shops. Missing or incomplete fields can result in the system marking you as ineligible even if you meet the requirements.
Q: Is it mandatory to complete the shop on the scheduled date?
A: Yes. Completing the shop on the scheduled date is crucial for accurate data collection and to maintain the integrity of client commitments.
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Shops are only accepted if completed on the scheduled date.
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When you choose a date, you’re committing to it—even if multiple dates are initially displayed.
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Shops have rotations and thresholds to ensure fair scheduling and accurate client data.
If you ever need clarification about rotations or scheduling rules, reach out to us with the shop ID, and we’ll be happy to explain.
Note: All scheduling rules and rotations are carefully designed to align with client requirements, ensure fairness, and maintain high-quality data collection. While it can sometimes feel restrictive, these systems exist to create the best experience for shoppers and clients alike.