Quick background on NTG:
Nick the Greek started when the 3 Nicks (Big, Little, and Baby) realized that there was no traditional Greek Street food in the states. They traveled to Greece every year, and when they came back, there was nothing at home to fulfill their cravings. They took it upon themselves to create our concept and bring Greek Street food to the masses. Nick the Greek specializes in gyros (rotisserie meats), souvlakis (charbroiled skewers), fresh salads, and traditional desserts like loukoumades. We opened our first location in 2014 and began franchising in 2019; today, we have 33 locations.
Q: Can you tell us a little about yourself and your role at Nick the Greek?
A: I’m Komiel Mohsen, COO at Nick the Greek. My role focuses on overseeing daily operations, streamlining processes, and ensuring that every location maintains the high standards we set for quality and customer service. I work closely with each department to make sure we’re efficient, consistent, and delivering the best experience possible.
Q: What sets Nick the Greek apart from other restaurants?
A: I think it’s a combination of authenticity, consistency, and community focus. Our recipes are rooted in Greek tradition, but we also pay attention to modern dining trends. Beyond the food, we prioritize service and the overall experience, making guests feel welcome and ensuring they leave happy.
Q: What have been some of the biggest challenges you’ve faced in operations?
A: One of the biggest challenges is keeping standards consistent across multiple locations. Every restaurant has its own team, culture, and pace, so aligning all of them to deliver the same level of quality takes constant effort. Training and clear communication are key.
Q: How has Nick the Greek adapted to changes in the restaurant industry?
A: We’ve embraced technology and flexibility. Online ordering, delivery, and contactless payment have become important for customers, and we’ve adjusted our operations to integrate these smoothly. We’re always looking for ways to stay ahead and meet the evolving expectations of diners.
Q: What advice would you give to someone looking to manage operations in the restaurant industry?
A: Focus on people and processes. Operations is about creating systems that work reliably and supporting the people who execute them. Communication, training, and feedback loops are essential. Always pay attention to the details, they make a big difference in customer experience and team performance.
Q: What’s next for Nick the Greek?
A: We’re focused on growth without compromising quality. Expanding to new locations while maintaining the standards our customers expect is always top of mind. We also continue to innovate in our menu and service to keep the brand fresh and engaging.
Final Thoughts
Working with leaders like Komiel Mohsen gives us a front-row view of how dedication, consistency, and a focus on customer experience drive success in the restaurant industry. Nick the Greek continues to grow while maintaining its commitment to quality, authenticity, and service excellence.
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360 Relay has helped Nick the Greek with their restaurant evaluations and can do the same for your business if you are looking for further insights into your customer experience. Get in touch with us today to learn more about our mystery shopping programs!