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Weather Related Mystery Shop Concerns

Weather Related Mystery Shop Concerns

With the winter season in full swing, we are receiving more and more inquiries from shoppers asking what they should do about their shops regarding weather-related concerns. While this is a completely normal occurrence that escalates more in the winter months, we do want to address some commonly asked questions and detail the steps you should take when the weather is affecting your ability to complete a shop.

What should I do if it’s unsafe to travel?

Don’t put yourself at risk! Simply log into your iSS account, click on the ‘reschedule’ button, and select a date when you feel comfortable completing the shop.

What if I am unable to reschedule?

If you are unable to reschedule, you can cancel the shop within your iSS account, or email the scheduler and they will take care of it. Our shopper help desk team works seven days a week to ensure all requests are being handled in a timely manner.

Will I lose points if I cancel a shop?

Every cancelation in our system results in a loss of points, however, if you are able to reschedule, no points will be removed from your account.

What if the location is closed due to weather conditions?

As with every shop in our system, the shopper is responsible for calling the location prior to going on their visit to ensure the location is open. If you attempt a shop, and the location is closed, you will not be compensated for the shop attempt. If the location is closed, you can reschedule the shop or inform your scheduler, and they will remove the shop without penalty.

Do I need to provide proof of the recent weather activity?

No, we don’t need photos of your iced-over driveway or a screenshot of the current temperature where you are located; we believe you! The weather varies across the country and is handled differently depending on where you are located; we encourage you to always use your best judgment.

While completing the shops you are committed to is important in keeping your shopper account in good standing, safety should always be the top priority.  You should never feel obligated to complete a shop if you feel that your safety will be compromised. We will do our best to work with you and ensure you are rescheduled in a timely manner. As always, please reach out to our Shopper Help Desk for any further clarification on weather-related concerns or any other questions that may arise.