Elevate Guest Experience with 360 Relay’s Restaurant & Hospitality Mystery Shopping
Uncover insights that drive growth, accountability, and customer loyalty.
Running a successful restaurant, bar, or hotel means more than great food and ambiance—it’s about delivering consistent, memorable guest experiences. At 360 Relay, our hospitality secret shopper and restaurant mystery shopping programs give you the 360-view of your guest experience you need to grow with confidence.
The 360 Relay team has been incredibly helpful, responsive, and willing to go the extra mile to ensure our secret diner program runs smoothly. The insights and detailed reports they provide have been valuable in helping us maintain and enhance our guest experience. We appreciate their partnership and recommend their services to any business looking for a reliable and dedicated mystery shopping or dining provider
At Aroma Joe’s we are not only passionate about our Coffee, but we believe in positively impacting people through excellent customer service. 360 Relay provides us with additional insight to help us ensure each store is optimizing the customer experience. Working with 360 Relay continues to be a great partnership as they are equally as passionate about their brand and providing amazing customer service.
For the past few years, we have developed a great partnership with 360 Relay and their dedication to our company is evident in all aspects of their website and communication. We appreciate their attention to detail and creative approach to making sure we have the best systems and processes in place! This company has been pivotal in helping us better our member retention and being able to gather data for our company to succeed!
Enhance Your Restaurant’s Success with Actionable Insights
- Measure service quality and guest satisfaction
- Strengthen staff accountability and performance
- Identify underperforming vs. top-performing locations
- Improve customer experience in every interaction
Mystery Shopping That Fits Your Hospitality Business Perfectly
Our mystery shopping solutions are tailored for every segment of the hospitality industry:
- Quick Serve Restaurants – Speed and service quality evaluations
- Fast Casual Dining – Balanced feedback on food and hospitality standards
- Casual & Upscale Dining – Detailed insights for a refined guest experience
- Bars & Nightclubs – Monitor service, atmosphere, and accountability
- Takeout & Delivery – Ensure accurate orders and timely delivery
- Breweries & Wineries – Track customer service at every touchpoint
- Hotels & Resorts – End-to-end guest experience audits
Whether you operate a single location or manage multiple properties, 360 Relay ensures consistency and excellence across the board.
Why Choose 360 Relay’s Mystery Shopping Program?
Speed
Receive fast turnaround reports with actionable insights
Transparency
Clear, upfront pricing with no hidden fees
Flexibility
Programs tailored to your business size and goals
Quality
High-quality narrative reports and detailed customer feedback
Customizable Templates
Adapted to your brand’s service standards
Analytics Dashboard
Track performance with measurable KPIs
Staff Feedback Tools
Train and guide employees with real-world examples
Improve Guest Experiences and Profitability
With 360 Relay, you don’t just receive mystery shop reports—you gain a powerful tool to improve guest experiences and profitability.
- Boost customer loyalty through consistent service delivery
- Increase staff accountability and motivation
- Strengthen your competitive edge with data-driven decisions
- Identify critical success drivers across all locations
- Guide teams with effective, real-time feedback
Local & Nationwide Coverage
Whether you need restaurant and hospitality mystery shoppers near you or across multiple locations, 360 Relay delivers.
Ready to Transform Your Guest Experience?
Discover how 360 Relay’s restaurant and hospitality secret shopper programs can help you increase customer satisfaction, improve operations, and drive growth.
Or Call 888-726-1360