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Trust the experts in secret shopping.

We’ve partnered with thousands of companies over the years. Here’s what a few of them have to say about us.

“We have been working with 360 Relay for a few years. When we first began to work together, they took the time to understand who we are as a company and truly became our partner. They help us remotely manage our restaurants with ease. In the rare case that we need technical support, they are always quick to help us solve the problem. We appreciate their attention to detail, eagerness to help, and their ability to assist us in creating Smileable Experiences.”

“360 Relay has become a vital partner of the Buffalo Wing Factory. We utilize the Mystery Shop program to provide reliable and objective feedback that is used to manage our service performance. We also utilize the auditing tools to administer a range of audits within our operating units to improve SOP adherence. The team at 360 Relay is incredibly helpful and supportive with our endless updating and improving of these tools.”

“At Aroma Joe’s we are not only passionate about our Coffee, but we believe in positively impacting people through excellent customer service. 360 Relay provides us with additional insight to help us ensure each store is optimizing the customer experience. Working with 360 Relay continues to be a great partnership as they are equally as passionate about their brand and providing amazing customer service.”


“360 has been a partner for Ballard Brands for over six years now. They were so great in helping us build our mystery shop program for both of our franchised brands. Then they took our Quality Assurance to the next level with a dashboard app. They help us every year for our Franchise Conference in painting a picture for our presentations to the franchisees on customer service and quality assurance across the brand. The technology is great. The service is great. They just generally make me look very good at what I do.”