Last month, we provided a basic tutorial on how to navigate the iSecretShop website; a third-party vendor that houses all of our posted mystery shops and is the site shoppers use to assign and complete their mystery shops. In addition to a website, iSecretShop offers an app that shoppers can download onto their phone or tablet which offers the same tools and capabilities as the iSS website.
First, to download the app onto your device; simply go to the Google Play Store (Google and Android devices) or The App Store (Apple devices) and search for ‘iSecretShop – Mystery Shopping’. The following logo will appear; click ‘Install’ (Android) or ‘Get’ (Apple) to download the application onto your device. Your login information is the same as you would use for the website.
While the logic and process are the same across both platforms, there are some key terminology differences between the two that we have highlighted below.
*In the settings area of your device, you will want to make sure that the iSS app has access to your location. By doing this, the app will be able to send you notifications of available shops in your specific area.
*The navigation menu on the home screen is set up with a series of yellow boxes with blue icons. Each box is labeled in the same way you would find on the site; simply touch the menu item you want to access (Available Shops, Assigned Shops, etc.) to pull up that page.
*If you see any red callouts in the upper right corner of any of the yellow boxes, it means there are items in those areas for you to review. For example, in the Extended Profile box, you may have demographics in your profile you haven’t yet filled out. It’s important to make sure your profile is completely up-to-date and accurate, as it gives you access to more shops, depending on the criteria you set. In the MSP Agreements box, if you see a red callout, it means there are companies on the iSS platform that you have yet to contract with; the more agreements you review and sign, the greater access to shops you will have.
*When you have scheduled a shop, you will access it through the Assigned Shops box (a red call out will indicate if you have any assigned shops in your account). Click on the arrow on the right of the shop, and when ready to fill out the shop, click on the ‘start shop’ button. The shop form is represented by sections, which are indicated by the blue icons. When complete, there will no longer be any red callouts and you will click on the yellow ‘submit shop’ button. To ensure it the report was properly submitted, you can click on the ‘submitted’ tab.
*The Alerts box is important to be conscious of; if a scheduler or quality assurance rep is attempting to communicate with you regarding a shop, their notifications will appear in that area. We recommend adjusting your device settings to allow for push notifications so that any outstanding issues with an active shop, can be rectified in a timely manner.
*To track any outstanding payments, or to review your payment history, simply click on the Payments box which houses your entire payment history with iSecretShop.
How a shopper chooses to access their shops is completely up to them; both methods are completely suitable. If you are ever experiencing technical difficulties with the app, you should reach out to iSecretShop directly, as they are the software provider. If you have any other questions about the two platforms, please don’t hesitate to reach out to us!