Are you manually logging into Google, Yelp, Facebook, Twitter, and others to see what people saying about your brand?
How many online reviews are you responding to? Are you responding to any of them?
Simply put, if you don’t use a tool for analyzing and managing your online reputation these days, you’re missing a big opportunity. More importantly, you’re falling behind your competitors.
97% of people read reviews of local businesses. There are many other staggering statistics that tell the same story – Just Google it.
We are excited to offer a solution to our clients that allows them to better navigate this rapid shift in consumer behavior, all housed in the same dashboard with their mystery shops and audits.
Here are some of the features included:
- Compare your average review scores to your local competitors
- Compare your review response rate to your local competitors
- See your average review scores over time
- Respond to reviews quickly by setting up templated responses
- Set up real-time, daily, or weekly email alerts with your reviews
- Analyze the sentiment of certain words within your reviews
- See what people are posting about you on social media
- Create and schedule your own social media posts
- Monitor your listings for accuracy
- Monitor where you rank locally when people search various keywords
Whether you are just at the beginning stages of building a strategy for your online reputation, or if you have a robust marketing team in place already, please feel free to contact us today to set up a free demo of our platform and determine if our tool is a good fit for you.